1. Introduction

This Privacy Policy outlines how Tilte collects, uses, and safeguards personal information when our website is visited and our services are used. We are committed to achieving compliance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA). Tilte respects its clients’ privacy and will take all reasonable measures to protect it. By using our website and services, you consent to the processing of your personal data as set out in this policy.

2. Information we collect and how we use it

We only collect data that is adequate, necessary, and relevant to the purpose for which it is processed. Because our website does not require a user login, we collect information in the following limited ways:

Contact Forms (Bitrix24 CRM): When you fill out a web-based form with a question or comment, that information is routed to our CRM system. You may be required to provide personal information such as your name, surname, email address, and mobile number. You agree to provide accurate and current information, and to inform Tilte of any updates to your personal information within 7 days. Link to Bitrix24’s privacy policy: Bitrix24
Technical Information: We collect certain technical information, such as your browser version and operating system, to facilitate your access to the website.
Cookies and Google Analytics: Our website uses tracking technologies, including Google Analytics, to help us understand website traffic and improve user experience. Any information that our web servers may store in cookies shall be used for internal purposes only. Link to Google’s privacy policy: Google
Network Logs: Logs and network monitoring information shall not be used in any way that would reveal personally identifying information to outside parties unless Tilte is legally required to do so in connection with law enforcement investigations or other legal proceedings.

3. How we use your information

Subject to your consent, we use your personal information for several legitimate business purposes:

To fulfill your requests and respond to your questions or comments.
To contact you regarding customer satisfaction surveys or to verify the accuracy of our records.
To inform you of new features, special offers, and current or new services offered by Tilte (unless you have opted out of receiving marketing material).
To improve our services and analyze trends.

4. Digital marketing and cookies

Our website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. Cookies are small text files used to recognise repeat clients, track usage behaviour, and compile aggregate data to improve website functionality.

The type of information collected by cookies is not used to personally identify you.
Any information that our web servers may store in cookies shall be used for internal purposes only.
If you do not disable cookies in your browser, you are deemed to consent to our use of any personal information collected using those cookies.

5. Data sharing and third parties

We safeguard the privacy and security of the information entrusted to us. Tilte undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.

Your personal information shall only be disclosed internally and to third-party service providers (under contract with Tilte) who assist us with business operations, provided they are bound by legally binding confidentiality obligations.
We may disclose your personal information to law enforcement, government officials, or fraud detection agencies if required to comply with any applicable law, subpoena, or legal process.
Our website may contain links to other sites; however, Tilte is not responsible for the privacy practices or the content of such external websites.
Tilte undertakes never to sell or make the client’s personal information available to any third party other than as provided for in this Policy.
Tilte will do all things reasonably necessary to protect the client’s rights of Privacy, but Tilte cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of the client’s personal information, whilst in our possession, made by third parties who are not subject to our control.
If the client discloses their personal information to an unrelated third party, such as an entity which operates products and/or services linked to Tilte supplied Products and/or Services, Tilte WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY THE CLIENT AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because Tilte does not regulate or control how that third party uses the client’s personal information. The client should always ensure that they read the Privacy Policy of any third party.

6. Data security and retention

Tilte uses reasonable organisational, technical, and administrative measures to secure personal information against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure.

If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
In the event of a security compromise, Tilte shall notify the Information Regulator and the affected data subject as soon as reasonably possible.
Data shall be retained only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Cross-border transfers

Your personal information may be stored and processed in any country where Tilte has facilities or where our service providers operate. By using our website, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules.

8. Children’s privacy

Our website and services do not offer information intended to attract children, and Tilte does not knowingly solicit or process personal information from children under the age of 18.

9. Your rights

Under POPIA, you have specific rights regarding your personal information:

Access and Correction: You may submit a request to access your personal information, or ask us to rectify, amend, or delete your information.
Response Time: Data subject requests shall be responded to within 1 month.
Objection: You can choose to object to the use of your personal information beyond the purpose for which it was originally collected.
Right to Complain: You have the right to lodge a complaint with the Information Regulator regarding any perceived interference with the protection of your personal information.

10. Governing law

This Privacy Policy and any disputes arising from it will be governed and interpreted in accordance with the laws of the Republic of South Africa.

11. Contact us

If you have any questions about this privacy notice, our website practices, or general privacy inquiries, or if you wish to submit a data subject request (including PAIA requests for access to records, or POPIA requests for correction/deletion), please direct your communications to our Information Officer at [email protected].